• Hands on, ‘can do’ leadership that delivers dependable results and commands respect from a growing team of full and part time employees
• Laser focus on fulfilment productivity and scalability, ensuring warehouse operations (from goods received, order capture, to pick/packing and customer service), workflow, costs, staffing, supplies, are all operating as productively and efficiently as possible, whilst ensuring that fulfilment has the capacity to scale up and down at short notice in reaction to peaks and troughs of e-commerce demand
• Interface on a daily basis with other inter-company departments (e.g. Buying, Store, Marketing, etc) to maintain continual awareness of incoming product and customer expectations, to react to vendor supply issues, to project staffing shift patterns, to foresee and minimise customer service issues, etc
• Develop warehouse operations systems by determining product handling and storage requirements, equipment utilisation, inventory management, gate processes, and shipping
• Recruit, train and manage a warehouse team to solve day-to-day operational issues and reach short and long-term performance goals, whilst reviewing, analysing, and developing actionable plans for productivity and loss prevention
• Oversee daily operations, while controlling and managing inventory and logistics, including packaging materials and sales product
• Review and prepare workflow, manning and space requirements, equipment layout, and action plans while ensuring productivity, quality and customer service standards are met
• Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures and complying with legal regulations

Key Responsibilities

• Supervise daily activities of the warehouse, including quality assurance, inventory control, space management, logistics, floor productivity, shipping, and customer service
• Recruit, train and develop the Warehouse team to deliver an engaged & motivated team. Develop a working culture that celebrates Rough Trade's unique qualities and heritage
• Schedule and oversee warehouse team to meet the demands of the fulfilment centre, and manage the flow and quality of work to maximise efficiency and minimise overtime
• Ensuring up-to-date employee Health & Safety measures and practice are compliant and follow best practice
• Inspect equipment, tools, and machinery regularly, and oversee general maintenance as needed
• Oversee and manage logistics utilised to transport products to customers and internal facilities, communicating with drivers and air partners to ensure efficient delivery of packages

• 3+ years experience in a warehouse lead role managing hourly employee
• Fluent in German and English
• Great relationship building and communication skills.
• Proficient knowledge of warehouse procedure and policy
• Excellent computer software and numerical skills
• Excellent problem-solving skills and leadership qualities
• Ability to work with all levels of company staff
• Comfortable delivering frequent direct written and oral feedback
• Valid drivers licence

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